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What is pinkWhale Healthcare?
pinkWhale stands for longevity of good health.

We are an e-Health company offering integrated online and telephone based VIRTUAL healthcare services.

Our goal is to give you access to the best doctors ANYTIME-ANYWHERE when you need them the most MINUS the

• Painful travel,
• Long & unproductive waiting periods
• Interrupted work schedule.
Does this system replace physical visit to a doctor?
No! This service is complimentary to the conventional healthcare delivery.

Statistics shows that 40-50% of the present doctor visits does not need physical examination and can be done virtually.

We want to make these visits possible for you virtually to help you manage your ailment better.
What are suitable situations for Virtual Consultations?
There are many such situation we would like to have pinged a doctor, however here are some, where virtual consultations can be used effectively.

• If you are procrastinating a medical situation & Google is not helping rather enhancing your fears: then its best to talk to a qualified medical expert.

Use our pinkQuery service to get advice from a Physician (Ask Your Physician)

• If you are a mother to be OR a mother of a infant OR a diabetic OR have psychological issues OR just feeling ill. You have concerns, questions, doubts or fears: You can easily reach out to our Specialists.

Use our pinkQuery service to get advice from a Specialist (Ask Your Specialist)

• If you have a serious health situation and have been recommended a surgery or have been put on long-term medication ( having side effects), then it is strongly recommend you take another opinion from the best specialist.

Use our pinkOpinion service to authenticate/ reconfirm the diagnosis/treatment

• Most of the follow-ups after a physical visit with your trusted doctor can be done virtually. You can get clarifications on medications, side effects, diet, allergies etc., You can also get your reports checked with having to visit the doctor.

Use pinkFollowup service enabled at your doctor’s clinic/hospital.

If you do not find your doctor on our network and you believe your doctor qualifies our criteria, call us on +918067007700 or write to us at doctors@pinkwhalehealthcare.com. We will try and get your doctor on our network.
How does pinkWhale select its doctors?
Our team surveys doctors in various specialist and based on the below criteria approaches them to be part of our network.

Our doctors need to
• A board certified Physician or Specialist with minimum of 7-8 years of practice
• Having their own practice OR consulting at a hospital
• Seeing a minimum of 25 patients a day

We value doctor who show a high degree of commitment towards the wellbeing of their patients & quality of service.
*We strongly believe it’s everyone’s responsibility to respect the doctors commitment towards their service and VALUE their expertise & TIME.
What are the services we offer?
• pinkQuery: You can ask get clarification/advice/first aid/home remedies/next course of action for your medical queries from our physicians & specialist. This can be done via Telephone or Online.

• pinkVisit: You can book an appointment if you need to meet the doctors in person online or phone via our appointment booking desk ( Call 080-67007766)

• pinkFollowup: This service is enabled at our networked doctors clinic. This is mainly for follow-up consultations post a physical visit (telephonically or online). You can pick up a pre-paid virtual consult card from your doctors clinic.

• pinkOpinion: If you have already got a diagnosis/treatment from specialist and are not convinced on the recommendations, you can take another opinion with our super specialist online.
What is the response time from the doctors?
Quality needs time.
Getting the best doctors to be available exactly when you need them is a challenge, we all understand.

However as our doctors a committed to their profession, they make the time for you and try their level best to be available when you need them. General response guidelines are

pinkQuery:
Telephonic Query – Immediate if doctor is free OR doctor will call back within 1hr
Online Query – Within 8hrs
pinkVisit: Immediate
pinkFollowup:
Telephonic Follow-up – Immediate if your doctor is free OR your doctor will call back when free
Online Follow-up – Within 24hrs
pinkOpinion:
Online Opinion only – Within 48-72hrs
How much do the services cost?
• pinkQuery ( Ask a Physician) - Rs 149 per Query
• pinkQuery ( Ask a Specialist) - Rs 249 per Query
• pinkVisit - Nil, you need to pay the doctor fees at their clinic
• pinkFollowup - Depends on YOUR doctor
• pinkOpinion - Rs 800 per Opinion
How to use the pinkWhale services?
The pinkWhale services can be availed either via your pinkWhale online account or Telephonically.

For an Online services:
• Register with pinkWhale
• Login to your account and buy the service you choose to avail
• Select a physician OR a specialist you choose to consult
• Submit your Query or Follow-up or Opinion request
• The doctor and you will get an sms & email alert on the submission
• Doctor will respond within the given time (see What is the response time from the doctors above for details on the response time). You will get an sms altert when the doctor responds to your Query

Telephonic Query can be done in two convenient ways.
Either from your pinkWhale account online or from your phone

Online:
• Register with pinkWhale
• Login to your account and buy the service you choose to avail
• Select a physician OR a specialist you choose to consult
• Click on the Click2Call button and you will receive a call on your registered mobile and then you will be connected to the doctor
• The doctor will respond if available or if the doctor is busy with other patients, will respond within the given time (see What is the response time from the doctors above for details on the response time).
• You will receive the callback from the same number, so please store the above number on your phone.

TelePhone:
• Note the ID of the Physician or Specialist you choose to talk to
• Ensure you have the required service balance in you account
• Call +91-80-67007878
• You will be prompted to enter the unique DOCTOR ID
• The doctor will respond if available or if the doctor is busy with other patients, will respond within the given time (see What is the response time from the doctors above for details on the response time).
• You will receive the callback from the same number, so please store the above number on your phone.
How to book an appointment with any of the doctors?
• Choose a doctor online
• If the doctor time slot are available online, Choose a Time Slot OR Call +91-80-67007766
• Enter your details OR Give your details to our appointment booking executive
• You will either a SMS confirmation once your appointment is confirmed
What are the payment options available to me?
You can use Credit cards, Debit cards, Net banking options to buy our services. For pinkFollow up you can even pay by cash at your doctor’s clinic.
Have a question(s), which is not answered above?
If you still have some more questions for us, please connect with our support desk and we will be happy to clarify all your questions.

Please email us at info@pinkwhalehealthcare.com OR call us on +918067007700.